Return & Refund Policy

Thank you for shopping with us. Due to the nature of our products, including Chinese herbal medicines and herbal products, all sales are final and we do not accept returns or exchanges.

No Returns or Exchanges

For safety, hygiene, and product-quality reasons, we do not accept returns or exchanges for Chinese herbal medicines, herbal pills, supplements, or related products once an order has been placed.

Please carefully review your order before completing your purchase.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, you receive an incorrect item, or an item is missing from your order, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs of the package and product so that we can review the issue and determine an appropriate resolution.

Where applicable, we may offer a replacement or refund for items that were damaged during delivery or incorrectly supplied.

Refunds

If a refund is approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider or bank.

Important Information

We recommend checking the product information, ingredients, directions, and any relevant warnings before placing your order. If you have questions about whether a product is suitable for you, please consult an appropriately qualified healthcare professional before purchasing or using it.

This policy does not affect any statutory rights you may have under applicable consumer protection laws.